This chat is operated by the business you are contacting ("the Business") using the Layankan platform. The Business is the organisation responsible for your personal data under Singapore's Personal Data Protection Act 2012. Layankan acts as its data intermediary: we process your data only on the Business's behalf and for the purposes below.
The messages you send and anything you share in them (for example your name, phone number, what you need, your budget and timing), and, if the chat came from an ad, which ad or link brought you here.
By sending a message you consent to it being used to answer your enquiry, understand what you need, and let the Business follow up with you about that enquiry. Your messages are processed by an AI system (Anthropic Claude) to write replies and assess the enquiry. Your data is not sold and is not shared with other businesses.
The Business will only send you promotional messages if you agree to receive them in the chat. You can stop them at any time by replying STOP.
Layankan runs on cloud services, and some of them (such as AI processing by Anthropic and email delivery) may process data outside Singapore, including in the United States. We use providers bound by contract to protect personal data to a standard comparable to the PDPA.
You can ask the Business to give you access to, correct or delete your personal data, or withdraw your consent, by contacting the Business directly or by writing "delete my data" in the chat. The Business can delete your conversation and the data linked to it from its Layankan dashboard. Withdrawing consent means the Business may no longer be able to answer your enquiry.
Data is kept separate for each business, access tokens for messaging channels are encrypted, and access is limited to the Business's own team (and Layankan staff only where needed to run and support the service). Notes the AI keeps about returning customers are deleted after 12 months. Conversations are kept while the Business uses Layankan and are deleted when the Business deletes them or closes its account.
If a breach affects your data, Layankan will tell the Business without undue delay so that it can assess it and notify the Personal Data Protection Commission and affected individuals where the PDPA requires.
Contact the Business or its Data Protection Officer. If you are not satisfied with the response, you may contact the Personal Data Protection Commission (PDPC) of Singapore.
Chat ini dikendalikan oleh perniagaan yang tuan/puan hubungi ("Perniagaan") menggunakan platform Layankan. Perniagaan ialah pengguna data; Layankan memproses data bagi pihak Perniagaan.
Mesej yang tuan/puan hantar dan apa-apa maklumat yang tuan/puan kongsi di dalamnya (cth. nama, nombor telefon, keperluan, bajet).
Untuk menjawab pertanyaan tuan/puan, memahami keperluan tuan/puan, dan membolehkan Perniagaan menghubungi tuan/puan. Mesej diproses oleh sistem AI (Anthropic Claude) untuk menjana jawapan dan menilai pertanyaan. Data tuan/puan tidak dijual dan tidak dikongsi dengan perniagaan lain.
Tuan/puan boleh meminta akses, pembetulan atau pemadaman data tuan/puan dengan menghubungi Perniagaan secara terus, atau dengan menulis "padam data saya" di dalam chat — Perniagaan akan memadam perbualan tuan/puan.
Data disimpan secara selamat dan diasingkan bagi setiap perniagaan. Kelayakan sambungan saluran disulitkan.
This chat is operated by the business you are contacting, using the Layankan platform. Your messages are stored and processed (including by AI) only to answer your enquiry and let the business follow up. Data is never sold or shared with other businesses. Ask the business to access, correct or delete your data at any time.